Cancellation and Refund Policy

The Website and App provide you the ability to pay online through a third-party payment gateway for some of the Services available on the Website.

1. If you choose to pay online, you may be directed to a third-party payment gateway to enable processing of the payment. This transaction will be governed by the terms and conditions and privacy policy of the third-party payment gateway. SSB Multispecialty Hospital shall not be liable for: -

1. if any transaction does not fructify or may not be completed or
2. for any failure on part of the bank or the credit card or the third-party site or agency to perform any of its obligations or
3. in respect of any loss or damage arising directly or indirectly arising out of the decline or acceptance of authorization for any transaction, for any reason whatsoever.

Cancellation and Refund Policy:

The cancellation and refund policy is only applicable to all online payments made through website for booking appointments.

In case a cancellation is initiated by the end user: -

1. Before Schedule Appointment Time - 90% of consultation fees will be refunded to the end user. However, registration fees would not be refunded.
2. After Schedule Appointment Time – 50% Consultation fees will be refunded only

In case a cancellation is initiated by the SSB Multispecialty Hospital due to unavailability of the Doctor

1. 100% of consultation fees and registration fees will be refunded to the end user.

At the time of cancellation, amount will be refunded via same source of payment and will be subject to the payment and refund terms of the source only. Amount will be refunded within 4-7 business days. Please note that we shall not be responsible for any delays in credits to the Cardholder’s credit card account/ Account holder’s bank account as that is managed by the Cardholder’s/Account holder’s issuing bank.