June 25, 2025

From ER to ICU: How Our Hospital in Delhi Delivers 24×7 Compassionate Treatment

Late-night road accidents, sudden chest pain at dawn, or a child with a high fever on holiday- a medical emergency rarely waits for business hours. When every second feels like a minute, families in the National Capital Region need more than well-skilled doctors; they need a care system that moves smoothly from the ambulance bay to the Intensive Care Unit (ICU) without losing an ounce of compassion. SSB Multispeciality Hospital, New Delhi, as part of the trusted SSB Healthcare network, was designed to provide patients with the best care at critical moments.

Located strategically in Kailash Colony and led by renowned cardiologist Dr. S.S. Bansal, the hospital operates around the clock with a single promise: to combine world-class clinical excellence with a human touch. Whether you arrive at our emergency department in the middle of the night or need advanced therapy after surgery, you will experience the same standard of kindness that has made our Faridabad flagship the Best Hospital in Delhi for many families.

The 24/7 Care Journey

Continuity of care at SSB begins when a patient calls our dedicated emergency number. Our team of nurses, emergency physicians, intensivists, and specialty consultants follows a synchronized pathway that prevents hand-off errors and shortens waiting times. An ambulance will arrive when you finish sharing your basic details over the phone. It is stocked with life-saving drugs and equipment that mirror our own ER.

After arrival, a rigorously trained team takes charge. From drawing blood for labs to ordering a fast CT scan, every step is guided by evidence-based protocols. Yet protocols alone do not heal. Our staff—handpicked for clinical skill and bedside understand that a reassuring word can be as powerful as an IV drip. This blend of speed and empathy is why patients routinely describe SSB as the hospital in Delhi where doctors treat you like family.

A Snapshot of One Powerful Testimony

“My father reached the ER at 3:17 a.m. after a heart attack. By 3:40 a.m., the cardiology team was in the cath lab, and an hour later, his artery was open. The nurses never left his side, not even for a minute.” — Mrs. Kavita Sharma, Saket.

What Happens in the Emergency Room: Three Critical Moves

1. Rapid Triage: A senior ER doctor assesses every incoming patient within five minutes, classifying cases as Red (life-threatening), Orange (urgent), or Green (stable).
2. Parallel Diagnostics: Lab drawings, radiology orders, and bedside ultrasounds run simultaneously—no “waiting for results” gaps.
3. Specialist Alert Protocol: Cardiologists, neurosurgeons, and trauma surgeons are auto-paged by an AI-based alert system, shaving valuable minutes during response times.

Five Reasons Our Around-the-Clock Team Earns Trust

• Experienced Leadership: Dr. Bansal’s three-decade track record in cardiology sets the tone for stringent quality benchmarks.
• Integrated Multi-specialty Coverage: Cardiology, neurology, orthopedics, gastroenterology, and more—all on one campus.
• Real-Time Data Sharing: Digital health records update instantly across ER, radiology, and ICU, reducing duplication.
• Comfort-Focused Design: Quiet zones, natural light, and family counseling nooks ease the stress of an emergency visit.
• Transparent Communication: Hourly updates to keep families informed. There is no technical jargon, only plain language.

Inside the ICU: Seven Layers of Advanced Care

• Smart Beds with In-Bed Weighing: Adjust ventilation settings without moving frail patients.
• Closed-Loop Ventilators: Automatic adjustments reduce lung injury risk.
• Continuous EEG Monitoring: Detects hidden seizures, crucial after strokes or head injuries.
• Point-of-Care Ultrasound: ICU doctors perform heart and lung scans at the bedside in seconds.
• In-House Dialysis Pods: Immediate renal support, vital for heart-kidney interactions.
• Infection-Control Architecture: Laminar airflow and HEPA filters cut ICU infection rates below national averages.
• Family Liaison Desk: A dedicated coordinator explains daily progress so that relatives stay engaged in decision-making.

Nine Ways We Keep Compassion Front and Center

• Single-attendant meal vouchers so no one can choose between food and staying at the bedside.
• Quiet-Hour Policy that dims lights and silences alarms to help patients rest.
• Music Therapy playlists curated by clinical psychologists for anxiety relief.
• Virtual ICU Visits via secure tablets for relatives abroad.
• Daily Multidisciplinary Rounds where consultants, nurses, and therapists plan together.
• Discharge Readiness Classes will teach wound care and medication schedules.
• 24-Hour Pharmacy Counters eliminate late-night drug hunts.
• Post-ICU Telephone Check-Ins at 48 hours and one week.
• The All-Faith Prayer Room honors spiritual needs, whether Hindu, Muslim, Sikh, Christian or of any other faith.

Seamless Handovers: From Stabilization to Recovery

Every discharge from the ICU is just a halfway point. Physiotherapists step in early to prevent muscle loss, dietitians craft meal plans to rebuild strength, and psychologists address post-intensive-care syndrome. The same care coordinator who greeted you in the ER often becomes your first phone call after returning home. This ensures lab appointments and follow-up visits do not slip through the cracks.

This end-to-end vigilance is why many cardiology patients choose SSB over another Heart Hospital in Delhi. They know treatment does not end when the monitor alarms stop—it ends when the patient resumes everyday life.

Looking Beyond Technology

The latest ventilators and modular operating theaters are significant, but innovation at SSB is equally about workflow. We run daily “compassion audits,” where senior nurses shadow junior staff and score interactions for empathy. A low score triggers on-the-spot coaching, not reprimanding. In quarterly town halls, patients read anonymous thank-you letters aloud so clinicians hear firsthand how a gentle tone or an extra blanket at 4 a.m. changed someone’s experience. At SSB, kindness is a performance metric.

When Minutes Matter: Why Families Choose the Best Hospital in Delhi

In an overcrowded metropolis, travel time dictates outcomes. Our Kailash Colony location—mere steps from the metro and major arterial roads—cuts traffic-related delays. The ER entrance is designed for a 30-second wheelchair push to a CT scan, allowing quick stroke diagnosis and immediate thrombolysis. Combine that with on-site cardiac cath labs and a Hospital in Delhi engineered for survival in the “golden hour.”

What makes SSB Hospital the first choice?SSB Multispeciality Hospital, New Delhi, is not just a building filled with machines but a living promise of hope, skill, and humanity. From the split-second decisions in the ER to the quiet vigilance of our ICU night shift, every process is tuned to deliver 24/7 compassionate treatment. If you or a loved one ever need emergency care, be it for a sudden injury, complex surgery, or cardiac distress, choose the team that has earned its reputation as the Best Hospital in Delhi and the premier Heart Hospital in Delhi