Discharge Process

When a treating doctor feels that the patient is fit and fine and ready to go home, the same is directed by the doctor in the patient’s medical record in writing.
As soon as the attending nurse is informed by the doctor, the patient’s family is informed, and the billing department/ TPA department starts the final billing process.
Nurse will assist you in the discharge process which may take a few hours to complete.
For cash patients – once the final bill is generated, the patient’s family is expected to clear all the dues by paying in cash or by a credit/debit card.
For Insurance policy holder’s – bills are generated and sent to the insurance company for final approval.
Patient family is expected to pay a non-approved amount in cash or by a credit/debit card.
After final payment, the billing department will issue a 2 discharge notification slips, which you need to handover to the nurse, and security guard for the clearance.
The nurse will hand over your discharge summary and reports.
Nurse will also explain the medications you need to continue after your discharge and any other follow-up instructions.
Patients/their family are requested to fill a feedback form at the time of discharge, so that feedback can be evaluated in order to implement and sustain the service we provide to our patients.

Note:

Please note that the discharge takes 4-5 hours to complete formalities after instructions by the consultant. Additional delay is expected in TPA/ Insurance Patient as processing takes longer time.
Please note that management reserves the rights to modify the policy anytime.